(615) 599-5985

Enterprise Data Warehouse (EDW) ITSM Manager

Please send resumes to: Careers@silexdata.com

Job Description

Enterprise Data Warehouse (EDW) ITSM Manager

The ITSM Project Manager is responsible for the deployment and implementation of IT Service Management and its processes in an EDW environment: Incident management, Request Fulfillment, Problem Management, Configuration Management, Change Management, and Knowledge Management.


  • Bachelor’s degree in IT, computer science
  • Proven ability to complete projects according to outlined scope, budget, and timeline
  • Experience following a standard project management methodology utilizing project management tools to develop project plans, task delivery, while tracking timelines and resources
  • Preferred PMP certification.
  •  8 years of experience in managing and leading data ecosystem solution contracts
  •  8 years of experience managing IT systems in the Operation & Maintenance phase
  • 5 years of experience of leading service management
  •  5 years leading change management, release activities, upgrades, and special project
  •  5 years leading user acceptance and regression testing
  • On – site in Nashville 75% of the time

About Silex Data Solutions

Silex Data Solutions is a minority owned Value-Added-Reseller and Systems Integrator Based in Franklin, TN. We focus on the TN market: Nashville, Memphis, Knoxville, Chattanooga and everywhere in between. Silex was founded by a group of industry veterans who saw a need to shift the discussion from infrastructure to a customer data strategy. We are made up of a diverse group of individuals with decades of experience at all levels of the IT industry: former customers, resellers, and manufacturers.

We leverage this knowledge to ensure a positive experience when our customers embark on new IT projects and initiatives and our success is fueled by the success of our customers. Join the Silex team and be a part of our diverse and ever-growing company culture.

Job Type: Full-time